Privacy Policy

1. Introduction

This Privacy Policy explains how GenRev Media ("GenRev Media," "we," "our," or "us") collects, uses, discloses, and protects personal information when you use Ask Philos, including the native app, askphilos.com, askphilos.app, support channels, and related services.

Ask Philos is a native app-first interfaith spiritual AI companion. The public website is for marketing, legal, safety, support, and app download information only. The website does not provide public web AI, website login, a dashboard, anonymous AI access, payments, external JavaScript, or tracking scripts.

2. Information we collect

Account information may include your email address, authentication identifiers, account settings, and related sign-in information. Ask Philos is designed for account-based app use; AI features in the app are not offered anonymously.

Profile, onboarding, and preference information may include display name, reflection goals, spiritual preferences, tradition or wisdom interests, tone preferences, app settings, and other details you choose to provide.

AI interaction information may include messages, prompts, reflections, thread data, generated responses, and related context you send to Philos. This may include spiritual, emotional, or personal reflections depending on what you choose to share.

Usage and diagnostic information may include app activity, device type, operating system, app version, approximate region, error logs, performance data, and AI usage events. AI usage events may include user ID, thread ID, message ID, feature type, model, request status, token or cost estimates, and timestamps.

Journal and Memory information is currently designed to be stored privately on your device or in local app storage unless and until cloud sync is expressly implemented. Memory is intended to be user-approved; Philos should not silently remember new personal details without your action or consent. If you send journal or memory content into an AI interaction, that content may be processed as part of the AI request.

Communications information may include support emails, data requests, safety reports, feedback, screenshots, attachments, and other information you choose to send us.

Payment and subscription information is limited at this stage because premium features are not fully launched. If subscriptions or paid features are offered later through app stores, subscription management providers, or similar providers, those providers may process purchase, subscription, billing, refund, entitlement, and app-store account information. Ask Philos should not ask you to enter payment card details on the public website.

3. How we use information

We use information to provide, operate, maintain, secure, troubleshoot, and improve the reliability and safety of Ask Philos; authenticate users; operate AI chat and reflection features; personalize app preferences; enforce usage limits; estimate AI usage and costs; debug errors; respond to support requests; investigate safety reports; prevent fraud, abuse, and misuse; and communicate important service updates.

We may use information to enforce our Terms, respond to lawful requests, protect users and the public, and maintain the security and integrity of the service.

We do not sell personal spiritual reflections. Ask Philos is not built around ads, public feeds, or engagement algorithms designed to manipulate attention.

4. AI processing

When you interact with Philos, your prompts, responses, and related context are sent through our server-side AI flow to generate responses and provide app features. The current app path uses a Supabase Edge Function bridge and OpenAI through the server. We may use OpenAI or other AI model providers to process AI requests.

AI responses may be incomplete, inaccurate, outdated, biased, or not appropriate for your circumstances. Avoid sharing information you do not want processed by AI systems or service providers.

5. Service providers and sharing

We may share information with service providers that help us operate Ask Philos, including Supabase for authentication, profiles, preferences, backend database services, Edge Functions, AI usage events, and chat or thread data; OpenAI or other AI model providers for AI responses; Cloudflare for public website hosting and related infrastructure; customer support, security, diagnostics, and abuse-prevention providers; and app store, subscription, or payment providers if premium features are offered.

We may disclose information to affiliates, successors, or assigns of GenRev Media for business purposes; in connection with a merger, acquisition, financing, reorganization, or sale of assets; when required by law, regulation, court order, or lawful government request; or when we believe disclosure is reasonably necessary to protect users, the public, our rights, our service providers, or the service.

6. Your rights and choices

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, objection, or information about certain processing. You may contact us at support@askphilos.com to make a privacy, account, or data request.

We may need to verify your identity before fulfilling a request. We may deny or limit requests where permitted by law, including to protect security, prevent fraud or abuse, complete transactions, comply with legal obligations, preserve records, or maintain the service.

7. Legal bases and regional rights

Where a legal basis is required, we may process information to perform our agreement with you, comply with legal obligations, pursue legitimate interests such as security and service improvement, protect vital interests, or with your consent where required.

Residents of certain regions, including California, the European Economic Area, and the United Kingdom, may have additional privacy rights. We will handle verified requests in accordance with applicable law. Nothing in this Policy is intended to limit rights that cannot be waived under applicable law.

8. Retention

We retain personal information as long as reasonably necessary to provide Ask Philos, comply with legal obligations, resolve disputes, enforce agreements, maintain security, prevent fraud or abuse, and operate backups. Information may be deleted, de-identified, or aggregated when it is no longer required.

9. Security

We use technical, administrative, and organizational safeguards intended to protect personal information against unauthorized access, disclosure, or misuse. No digital service can guarantee absolute security.

10. Children and minors

Ask Philos is not directed to children under 13, and minors should use AI tools, spiritual content, and supportive reflection features only with appropriate family or guardian involvement. If you believe a child has provided information without appropriate permission, contact us so we can review the situation.

11. International processing

Ask Philos and its service providers may process information in the United States and other locations where they operate. Data protection laws may differ from those in your jurisdiction. Where required, we will use lawful mechanisms intended to protect international transfers.

12. Cookies and website data

The public Ask Philos website is static and does not include tracking scripts or external JavaScript. Cloudflare and similar infrastructure providers may process technical logs or request data needed to host, secure, and deliver the website.

13. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of Ask Philos after changes are posted means the updated Policy applies going forward.

14. Contact

If you have questions or requests regarding this Privacy Policy or your data, contact support@askphilos.com.